Click here to join our Facebook page to be updated on our latest promotions and products.

Criteria to consider when choosing a security provider for your business

Criteria to consider when choosing a security provider for your business

Securing your business with a reliable and experienced security service provider is an important step in safeguarding your workspace.

As we have mentioned in our previous article, “5 things burglars don’t want you to know for your house security”, burglars aren’t afraid to repeatedly rob houses and offices. For example, a burglary case took place in Bandar Damai Perdana, Kuala Lumpur, when two robberies took place at one shop; once on Wednesday and once again on the Saturday of that same week, only 4 days after the first incident. CCTV footage of the incident has gone viral since. (Source: Help, businessman appeals to cops, after store robbed 4 times in 7 months | Free Malaysia Today (FMT))

This incident caused great distress to the business owner, both monetarily and emotionally. Reliable security systems and security options can help business owners avoid such incidents. These options should be provided by dependable security providers, who can help you monitor your business premises around-the-clock.

Choosing a dependable security system as well as a service provider amidst a wide array of security options out there can be stressful for businesses of every size and security need. We hope this article will help you choose a business security provider that provides value-for-money security services for your security needs.

It is recommended to follow these criteria in choosing a security system and provider, based on your needs and priorities.

1. Reputation, credibility, and reliability

Without a doubt, one of the first few main criteria needed in choosing a security supplier to protect your business is reputation, credibility, and reliability.

Any security system that is provided by a supplier who is not credible or is fraudulent could put your entire business in danger. Such incidents might even cost your business a fortune in the future. Do your research to ensure that you do not select a business security supplier who provides promises that are too good to be true.

SECOM Smart Malaysia is a security provider that has been in the business for over 2 decades. We are committed to providing the best and most reliable security services to meet your business needs. Our security systems such as Wi-Fi CCTV cameras and alarm systems are built with Japanese standards of precision and reliability. We are a SECOM group company, who has a strong reputation in the security industry. Our professional standards of service can be confirmed by our SIRIM Certification, which we proudly possess from rigorous inspection and testing of our security services.

SECOM Smart Malaysia’s 24-hour monitoring service also responds swiftly to emergency signals among all monitoring services in Malaysia. Our users’ app is designed and customized to guarantee professional security and online privacy; online privacy is secured with our VPN service and data cloud server to safeguard against digital criminals. We also ensure that our security systems are comprehensive by providing layer after layer of defense against intruders, such as deterrence measures, and both outdoor and indoor security defenses, as multiple layers of protection. For all these reasons, you can rest assured that you have chosen a reliable and trustworthy security supplier when you choose SECOM Smart Malaysia.

2. Expertise

An addition to our point above is expertise. Choose a security supplier who has expertise in the related field that can offer the right security system, accessories, and options for you.

Most importantly, choose a security provider who provides a team of experts at your disposal. Be wary of con men and fake businesses with their too-good-to-be-true expertise.

Purchase of security accessories or devices from suppliers with no expertise or support services could incur further problems and put your business at risk in times of breakdown or malfunctions. To prevent yourself from asking the question, “What can I do?” or “Who do I call for help?”, choose a security supplier with a wide range of experts and expertise in this business.

SECOM Smart Malaysia’s highly qualified team of experts, with years of experience at their command, are at your service; we ensure customer satisfaction and trust with our security systems, services, and products. Our Security Consultants are equipped and ready to survey your property and advise you on how best to implement our security systems and packages in fulfilling your security needs.

Once you have installed our security system, our 24-hour monitoring service will be by your side in times of emergency. As mentioned, our quick-to-reply 24-hour monitoring service will respond to emergency calls and alarms from tripped alarm sensors.

In addition, our SIRIM-qualified 24-hour Tech support will advise you and provide the highest standard of maintenance for your devices and security system. With our tech support and experienced maintenance crews, you can feel assured that your devices and security system will always be updated and maintained against unexpected malfunctions. Place your trust in our qualified team to always protect your business.

SECOM Smart Malaysia, an expert in providing business security solutions, provides a wide range of cost-effective security services such as outdoor sirens, smoke detectors, door, and vibration sensors, Wi-Fi CCTV cameras and the panic button feature to accommodate your business security needs.

3. Flexibility

A security provider that provides security services with high flexibility is ideal in meeting your business security needs.

If you were to choose a security supplier who only offers one business security option, such as the access control system, then you would need to contact another supplier for other security systems, such as CCTV camera systems, to further enhance and complete your security system. Hence, it is encouraged to go with a security provider that provides various and integrated security systems, devices, and accessories to fully equip your business premise and security needs.

At SECOM Smart Malaysia, we offer highly flexible security services that could be customized to a wide range of property types. Our panic button and in-panic app, complement our vibration sensors through early detection of impact to windows or glass through our vibration sensors, confirmation on live feed of our Wi-Fi CCTV cameras and alerting respective authorities for emergency support through the panic button feature.

If it isn’t possible, or is difficult, to add extra ethernet cables for additional security devices, most of our devices are wireless and could therefore be easily and firmly mounted to any place even without LAN connection. Our devices, especially our Wi-Fi CCTV cameras, are also linked to our SECOM Smart Security app, through which you can remotely monitor your business property with while you are away, or in the case of our alarm sensors, receive notifications of any detected movement when the sensors and system have already been armed via key fob or Smart Security app.

Our business security packages also come with a variety of different loadouts of security devices and services for every individual’s respective property type and circumstance. For example, if you own a small local business in your neighborhood, such as a kedai kopi or local grocery store, a package that provides only Wi-Fi CCTV Cameras can provide sufficient security coverage and can deter vandalism and burglary. If you own a larger business property, such as a supermarket, our larger packages can offer more options, including cameras, vibration sensors, motion sensors and outdoor sirens, so that you can secure doorways and critical areas in and around your business premises. All of which is provided by SECOM Smart Malaysia’s flexible and various value-for-money security packages.

For remote monitoring, access to the installed security systems is available via our smartphone security app, which could also enable you to receive alerts and manage your security system. With all these hardware and service flexibilities working well together, SECOM Smart Security will protect your business, 24 hours a day, 7 days a week.

4. Cost

One of the most focused on factors in choosing a security service provider is cost.

Affordable security systems and security services are always ideal for every consumer. Purchasing or choosing a security system that fits your security needs should be priced accurately, according to the service and expectations on deliverables. There are no free lunches in the world; therefore, do not fall victim to scams that appear to be too good to be true.

Security service providers who can provide genuine cost-efficient and time-saving features and services  can help you save on spending on physical security measures, should you lack sufficient manpower and funds to hire personnel to physically monitor your business’ premises. According to the analysis of, wages in Malaysia increased to 3037 MYR/Month in 2021 from 2933 MYR/Month in 2020. The method of introducing a reliable security system to reduce the work burden of your security personnel, especially for night shift, is being adopted by more and more business owners, as a measure to reduce labor cost and improve the quality of security operations.

SECOM Smart Malaysia provides packages and services that you can invest in, to avoid long-term costs or losses in the unforeseeable future. Making such an investment will not only pay off financially but will also bring greater returns to your business and employees in the long run. More specifically, we offer several security packages that you can select from based on your security needs and budget, as well as additional features that can be of assistance in securing your interests.

For example, for a small local office, a Biz 1 Business Security Package, which includes various alarm sensors, could be a suitable choice. On the other hand, if you are responsible for a larger business enterprise, such as a supermarket, then you could invest in a more comprehensive business-security package that will help prevent thefts and break-ins from multiple areas of your large property, through a variety of devices and services.

You could also make use of our SECOM Smart Security app, which comes at no additional cost, to manage your business’ security system and devices and remotely monitor the premises. With the Smart Security app, you can save on hiring extra personnel if you and any individual you select have access to the live CCTV feeds and sensor highlights that our Smart Security app provides. We also can provide Smart Insurance for a small subscription fee, which will insure you should your security system and devices are damaged by natural disasters and burglary. With these insurances and services, you should be able to enjoy peace of mind for your physical security and financial security.

5. Quality

Quality does not only refer to security systems and devices, but also on the services provided by security providers. The quality of security system and security options should be resilient and sturdy, and the same can be said for the quality of the services, such as after sales service, in ensuring the customer’s business security system is up and running smoothly. Accessibility to after sales support is an important factor in deciding the right business security provider for your business security needs.

Reliable security system providers such as SECOM Smart Malaysia offer excellent service from initial inquiry and consultation all the way to after installation in troubleshooting any issues or requests for immediate assistance. Our 24-hour monitoring center and team of experts are available to answer any questions or concerns you may have.

Our wide range of security options and additional security accessories such as outdoor sirens and door sensors are built to last, through the rain and prolonged exposure to sun rays. Our sensors are sturdy enough to resist forced removal, and our professional maintenance support ensures that sturdiness will last.


Based on the list above, we hope that we have illustrated the key criteria required of reliable and precise security providers in matters of business security.

When you choose SECOM Smart Malaysia, our wide range of security options and services will provide the security and peace of mind you need when watching over your rice bowl. We provide value-for-money security systems customizable to your business security needs.

With us by your side, you can rest assured that your business is protected at every step of the way!

Live Agent
How can we assist?
Chat with us to:
Book a professional security consultation!