Privacy Policy

You can browse our website without telling us who you are or revealing any personal information. However, in certain situations, SECOM Smart may collect personal information to provide better services and improve your overall experience.

1. Personal Information

We may collect information such as:

• Name, contact number, email address, and residential or business address.
• Billing details, service subscription or account information.
• Alarm or device ID, monitoring data, and service records.
• Communication records through phone, WhatsApp, or email.
• Customer identification data, such as NRIC or business registration number, when required for verification or contract purposes.
• Emergency contact details for alarm monitoring and response purposes.

2. Non-Personal Information

We may automatically collect non-identifiable information such as browser type, IP address, or site usage data through “cookies” to understand user behaviour and improve our services.

You may disable cookies through your browser settings, though certain website functions may not operate properly.

HOW WE COLLECT YOUR INFORMATION

We collect personal information through various channels, including:

• Online forms and service registration pages.
• Direct communications via phone, email, or WhatsApp.
• On-site interactions during installation, maintenance, or customer support.
• Automated systems as part of our monitoring and alarm response services.
• Third-party partners who support our operations, such as payment or logistics providers.
• Data collected via connected devices, such as security sensors, CCTV cameras, and alarm panels monitored by our CMS.
• Feedback forms, surveys, or event participation data collected during promotions or customer engagement campaigns.

HOW WE USE YOUR INFORMATION

SECOM Smart uses your personal information in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.

Your information may be used to:
• Provide and manage our security systems, monitoring, and support services.
• Process service requests, billing, renewals, and maintenance.
• Communicate important service updates or emergency alerts.
• Improve our products, website, and customer experience.
• Respond to your inquiries, feedback, or complaints.
• Send you information about SECOM Smart’s products, promotions, or safety tips (only with your consent).
• Comply with legal and regulatory obligations.
• Conduct internal audits, risk assessments, and service performance analytics to improve reliability and safety.
• Verify identity for service activation, security access, or emergency response verification.

You may choose to opt out of receiving marketing communications at any time.

INFORMATION SHARING AND DISCLOSURE

SECOM Smart does not sell or rent personal information to third parties. However, your data may be shared under these limited circumstances:

• Affiliates and Partners: Within the SECOM Group to provide services and support.
• Authorized Service Providers: For alarm monitoring, IT management, payment processing, and logistics.
• Regulatory or Legal Requests: When required to comply with applicable laws or to protect the rights, property, or safety of SECOM Smart and its customers.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be part of the transferred assets.
• Emergency Response Partners: Where necessary, SECOM Smart may share relevant data with local authorities, police, or fire departments during alarm or emergency incidents.
• All third parties handling your information are required to maintain strict confidentiality and comply with PDPA and international data protection standards.

DATA RETENTION AND SECURITY

Your personal information is retained only for as long as necessary to fulfil the purposes stated above or as required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or alteration.

We also employ:

• Encrypted data transmission for online forms (forms that obtain personal information hosted on the website)
• Access controls restricting data visibility to authorized personnel only.
• Regular cybersecurity audits and staff training on data protection.

While we strive to maintain the highest level of security, please note that no data transmission over the Internet can be guaranteed to be completely secure.

YOUR RIGHTS UNDER THE PERSONAL DATA PROTECTION ACT (PDPA) 2010

In compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA), SECOM Smart Malaysia upholds the following principles when handling your data:

1. General Principle – Personal data is collected only with your consent and for lawful purposes directly related to our business operations.
2. Notice and Choice Principle – You will be informed of the purpose of data collection and given the choice to consent or withhold consent.
3. Disclosure Principle – Your data will not be disclosed to third parties without your consent, except as required by law or as stated in this policy.
4. Security Principle – Reasonable measures are taken to protect your data from loss, misuse, modification, or unauthorized access.
5. Retention Principle – Data is retained only as long as necessary to fulfill its purpose or as required by applicable laws.
6. Data Integrity Principle – We ensure data collected is accurate, complete, and up to date.
7. Access Principle – You may request access to and correction of your personal data at any time.