Why SECOM

I am deeply honoured to step into the role of Managing Director at SECOM Smart Malaysia, where my primary duty is to steer our strategic vision while firmly anchoring our operations in the core Japanese philosophy of Anshin—providing absolute peace of mind through unwavering reliability and trust. In this role, I am responsible for overseeing our day-to-day country operations, driving sustainable business growth, and ensuring that every marketing, sales, and technical initiative is designed to deliver this profound sense of security to our customers.

As the General Manager of Business Growth and Expansion, I lead the development and execution of strategic initiatives that align with the company’s long-term goals. My role covers identifying new markets, partnerships, and revenue opportunities to drive sustainable business development. I am responsible for optimizing sales performance to ensure profitability, while also overseeing operational scaling by aligning systems, teams, and budgets to support expansion efforts. I build and lead high-performing, growth-focused teams, and ensure consistent communication with leadership and stakeholders on progress and key milestones. Additionally, I manage risk and compliance in new market ventures and develop multi-year strategic roadmaps to position the company for long-term success.

As a leader leading multiple departments that affects the day-to-day of our business I prioritize being flexible and dynamic, knowing that different situations require different strategies and approaches to be addressed. Seasoned General Manager Operations with over 15 years of experience in steering companies to operational excellence, with a proven track record in improving efficiency and profitability. I have worked with various team to develop and implement operational strategies that enhance organizational success and customer satisfaction. Experienced in leading diverse teams, fostering collaboration, and driving continuous improvement in operational processes.

As Head of Business Operations I oversee the planning, coordination, and execution of daily business activities to ensure efficiency and alignment with strategic goals. My responsibilities include optimizing internal processes, managing cross functional teams, driving performance improvement initiatives and supporting executive decision making through data driven insights. I work closely with leadership to implement operational strategies that foster growth, scalability, and organizational excellence.

As Head of Business Growth, I drive revenue expansion through strategic sales initiatives, focusing on outright and new line offerings from lead generation to closure. I cultivate and maintain strong relationships with corporate clients to ensure long-term retention and identify opportunities for account development. My responsibilities also include ensuring timely payment collections to maintain healthy cash flow, while promoting a culture of compliance and ethical sales practices that align with the company’s values and growth objectives

With 18 years of industry experience I focus on creating a seamless post-purchase journey that drives loyalty, satisfaction, and repeat business. I bridge customer service and sales by building long-term relationships, resolving issues quickly, and delivering value-added support. My work includes designing measurable customer retention programs, partnering with marketing on loyalty campaigns, personalized communications, and exclusive offers for existing customers, and identifying targeted up-selling and cross-sell opportunities based on customer needs and satisfaction insights

As Assistant Manager, Business Growth, I specialize in coaching and developing new sales team members, ensuring their readiness and performance in achieving business targets. I bring strong coordination and supervision skills in managing projects, along with hands-on proficiency in AutoCAD, which I utilize during customer consultations. Notably, I led the deployment of advanced CCTV systems across multiple branches of a premium gold and diamond brand in Malaysia.

As the Customer Retention Leader, I take full responsibility for managing customer retention and minimizing service terminations. I oversee the daily duties of the team, ensuring clear task delegation and efficient operations. I actively support staff in handling special quotations, conducting pricing analysis, and participating in customer presentations when needed. A key part of my role involves regularly analyzing team performance data, identifying trends, and addressing any deviations from expected outcomes. I also engage directly with selected key customers to gain insights into market trends and to support sales consultants by clearly aligning SECOM Smart’s solutions with customer needs—ensuring we consistently deliver the best-fit security offerings.

Oversee team performance by setting sales targets, tracking productivity, and ensuring timely response to leads and issues. I manage sales reports and drive customer satisfaction through effective support and communication.

As Leader of Sales, I consistently leverage our company’s Unique Selling Points to differentiate us from competitors and drive customer engagement. I have successfully designed security system solutions for multiple major brands, including comprehensive fire protection systems covering 20 risk points at a prominent hotel resort.

I’ve had the opportunity to design and implement security solutions enhanced with Video Verification Services (VVS) for a leading vape technology brand across Malaysia. I also manage long-term servicing and maintenance for major convenience store and hypermarket chains nationwide. A key highlight of my work is ensuring that my customers get lasting value from their systems—by focusing on proper upkeep and long-term solutions, I help them avoid unnecessary costs from frequent replacements and prioritize reliability over quick fixes.

With over 21 years of experience in the security industry, I take pride in designing practical, cost-effective solutions that bring real peace of mind to my clients. One of my proudest achievements was creating a CCTV rental package for a major conglomerate, now installed in over 800 locations across two well-known beverage and café franchise chains. What drives me daily is the fulfilment of helping people feel safe in their homes and businesses. While educating customers about the importance of Alarm and CCTV systems can be challenging, I believe my experience helps guide them toward the right solutions for their needs.

With 15 years of experience in the security industry, I specialize in the residential market, providing reliable and user-friendly smart home security solutions tailored to each client’s needs. One of the most meaningful moments in my career was helping a family regain their sense of safety after a break-in. By designing a personalized system with a smart alarm, CCTV, and digital door locks, I was able to give them—and especially their children’s —peace of mind. It’s experiences like these that drive my passion and remind me why I do what I do.

Successful Projects:

• Managing security solutions for multi-outlet retail businesses across Malaysia, ensuring consistency, reliability, and scalability.

Highlight of Work:

• One of the projects I’m most proud of was securing six retail outlets under a very tight deadline. The client was initially unsure if the timeline was achievable, but through effective coordination with key contractors and a clear implementation plan, we managed to deliver with minimal delay. The project was completed without compromising security standards or quality—demonstrating what strong planning and execution can achieve even under pressure.

With 5 years of hands-on experience in the security systems industry, I specialize in providing tailored solutions for residential, SME, and corporate clients. I’ve successfully closed high-value deals for bungalow properties, led multi-site security projects for 24/7 medical clinics, and served as the main point of contact for over five key corporate accounts. From technical inquiries to system upgrades, I ensure smooth, end-to-end service and ongoing support. I’m passionate about helping clients transition to smarter, subscription-based monitoring solutions while maintaining strong, long-term relationships through clear communication and solution-oriented consultations.

With nearly 30 years of sales experience across various industries and 6 years in the security sector, I specialize in delivering tailored security solutions for residential, SME, and corporate clients—especially in the financial and high-value goods segments. My expertise spans alarm systems, CCTV, access control, and perimeter protection, with successful projects ranging from luxury bungalows to logistics companies and boutique outlets. I’ve closed over 300 customer deals in just 5 years, including high-profile clients such as ministers and VIP homeowners. Whether it’s a fully wireless system for 20,000-square-foot bungalow or multi-site factory installations, I pride myself on practical, cost-effective solutions and strong client relationships built on trust and service excellence.

With over 5 years of experience in customer care and more than a year in security system sales, I focus on delivering personalized, high-quality service to every client. I’ve successfully led projects including a high-value bungalow installation and a large-scale perimeter security setup spanning over 7,000 square feet. My hands-on approach includes troubleshooting alarm and CCTV systems, conducting on-site consultations, and preparing detailed floor and installation plans. I’ve also mentored junior team members and was proud to receive a “Best Performer in Customer Care” compliment in recognition of my commitment to service excellence and customer satisfaction.

With 6 years of experience in the security industry, I’ve successfully delivered complete security solutions for medium-scale projects, warehouses, and small businesses across the Klang Valley since 2018. My strength lies in understanding client needs, identifying the key factors that influence their decisions, and providing tailored solutions that meet their expectations. I take pride in building trust through reliable service and offering the right security systems that bring lasting value to my clients.

With 12 years of experience in the security industry, I have successfully led the deployment of advanced alarm systems across multiple branches of a major insurance brand in Malaysia. My strong technical knowledge in alarm and CCTV systems allows me to deliver reliable and effective security solutions tailored to client needs.

With 15 years of experience in the security industry, I have successfully led the deployment of advanced alarm systems for corporate clients such as IME, ensuring their facilities are protected with the latest technology. My expertise spans alarm systems, CCTV, and door access control, allowing me to design and implement comprehensive security solutions tailored to meet each client’s unique needs. I take pride in combining technical knowledge with practical applications to deliver reliable and effective security that provides peace of mind.

With 16 years of experience, I was proud to be part of the newly established Resale Department in 2014, where I helped deliver tailored security solutions that strengthened long-term relationships and ensured business continuity for existing customers. A key highlight of my work is serving as the company’s ambassador by skillfully convincing customers to maintain their subscriptions and identifying the right security designs based on their past experiences and future needs. I also excel at turning around customers with negative perceptions by addressing their concerns and rebuilding their trust.

As a Smart Solutions Engineer with 6 years of experience, I specialize in designing and delivering comprehensive security solutions for corporate and high-value sectors. One of my key projects involved securing multiple branches of a major financial institution across Peninsular and East Malaysia with integrated alarm systems, surveillance, and access control. My work focuses on projects and corporate consulting, especially in the financial and high-value goods sectors, along with project supervision, coordination, and networking. I also use my AutoCAD skills to develop and communicate effective security plans tailored to each client’s unique needs.