SECOM Smart Malaysia is a smart security solutions provider with over 40 years experience in the Malaysian residential and commercial security solutions.
We provide 24/7 central monitoring services along with our advanced and complete wireless Smart Security system and high-end cameras all of which is accessible and customizable through our SECOM Smart app ensuring that you have complete control from the palm of your hands and ensuring the protection of your loved ones and treasured belongings.
So at SECOM Smart Malaysia, “Your Peace of Mind Begins with Us”.
SECOM Smart is committed to being the leader in the residential and commercial security service provider sector by offering superior quality, innovative, and up-to-date services and products.
SECOM Smart Malaysia Company Overview
SECOM Smart Malaysia is a group company of the number 1 security brand in Japan, SECOM.
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Company Name
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SECOM Smart (Malaysia) Sdn. Bhd. |
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HQ Location
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Southgate Commercial Centre Level 8, Block E-8-3, No 2, Jalan Dua Off Jalan Chan Sow Lin, 55200 Kuala Lumpur. |
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Type of Business
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Sales, installation and provision of monitoring services on electronic security and related systems |
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Type of Organization
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Private Limited |
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Registration Number
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199101014780 (2250920V) |
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Date of Registration
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28th July 2021 |
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Date Incorporation
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16th September 1991 |
Our Vision
Creating a sense of safety and security by providing world class products and services in line with current trends and technology
Our Mission
- Providing stable, reliable and user-friendly security solutions.
- Highly Skilled, agile to change and customer-centric team.
- Smooth and clear inter-departments collaboration throughout the customer’s journey.
Our Values
Integrity, Strategic, Collaborative & Empathetic.
Number of Active Customer
Years Of Experience
Installation
No. of Successful Projects
HQ location
Collaboration
SECOM Smart Malaysia is pleased to collaborate with AISEC Systems, building on AISEC’s recent MOU with RESPA. Together, we aim to strengthen our monitoring ecosystem, enhance security visibility, and explore smarter, more connected security solutions. This collaboration reflects our commitment to continuous innovation and delivering greater value to customers
Certificate
SECOM Group
SECOM Smart Malaysia Customer Charter
Our Commitment to You
At SECOM Smart Malaysia, we are dedicated to providing exceptional security solutions and customer service. Our commitment is to ensure the safety, convenience, and peace of mind of our valued customers through reliable and innovative security systems.
Our Promises
1. Reliable Security Solutions
- We provide cutting-edge security technology to protect your home and business.
- Our systems are designed for maximum reliability and efficiency.
2. Exceptional Customer Service
- We strive to deliver prompt, courteous, and professional support at all times.
- Our customer service team is available to assist with inquiries, troubleshooting, and service requests.
3. Fast and Efficient Response
- We ensure quick action on service requests, maintenance, and emergency situations.
- Our 24/7 monitoring center guarantees rapid response to security alerts.
4. Transparent Communication
- We provide clear and timely updates on service agreements, installations, and security concerns.
- All terms and conditions are communicated with full transparency.
5. Continuous Improvement
- We regularly enhance our services and products to meet evolving security needs.
- Customer feedback is valued and used to improve our offerings.
Customer Privacy and Data Protection
- We adhere to strict privacy policies to safeguard customer information.
- Your data is handled with the highest level of security and confidentiality.
Your Role as Our Valued Customer
To help us serve you better, we encourage you to:
- Keep your security system in good working condition.
- Promptly report any issues or concerns to our support team.
- Provide feedback to help us enhance our services.
- Comply with service agreements and payment terms to ensure uninterrupted service.
Compliance and Ethics
- We uphold the highest standards of integrity, ethics, and regulatory compliance in all aspects of our operations.
- Our team acts with honesty, fairness, and accountability, ensuring that business practices align with both legal requirements and our core values.
- We are committed to responsible conduct in all interactions — with customers, partners, and within our own organization.
SECOM Group
SECOM Group
Basic Sustainability Policy
SECOM’s Philosophy emphasizes contributing to society through our business activities. By providing services that help ensure people’s safety and peace of mind, we continue working to address global social imperatives and grow together with society.
Provide enduring peace of mind now and in the future
Together with business partners
Earn the trust of society
Our key players are our employees
SECOM Group
SECOM Group
Environmental Policy
The SECOM Group recognizes that protection of the global environment is essential for realizing a society in which people can live safely and comfortably. In line with our philosophy of contributing to society through our business activities, we conduct environment-friendly business activities using our environmental management system.
Important environmental issues
We promote environmental protection activities such as the prevention of global warming, efficient use of resources, and protection of biodiversity across the supply chain.
In the development and manufacturing processes for our products and services, we aim to contribute to reducing the environmental load on our customers and society by implementing environment-friendly design, eliminating hazardous substances, and conserving the resources / energy used by devices, in cooperation with our business partners and their related parties.
Compliance with laws and regulations
We are committed to complying with laws and regulations related to environmental protection as well as environmental agreements. We also maintain self-imposed regulations to protect the environment.
Prevention of global warming
We strive to reduce greenhouse gas emissions to respond to climate change and actively use renewable energy as a means to that end.
When using energy in our business activities, we strive to balance ecology and economy by enhancing energy conservation and actively implementing highly efficient facilities, equipment, and systems with low environmental impact.
Efficient use of resources
To contribute to solving resource depletion issues, we promote sustainable use and procurement, waste reduction and recycling, in the use of any resources, and aim to transition toward a circular economy.
Protection of biodiversity
Recognizing the severity of ecosystem loss, we strive to minimize the impact on biodiversity to protect the great blessings brought about by ecosystem features such as forest resources and water resources. Furthermore, we will address marine plastic issues and promote activities that contribute to preventing marine environmental pollution.
Education and awareness building
We broadly announce the Policy within the Company, cultivate each employee’s understanding about the importance of environmental issues, and hold education/awareness-raising activities to strongly motivate employees toward environmental protection activities and social contributions.
Information disclosure and communication
We report on our environmental protection initiatives on our website and elsewhere. We strive to meet society’s expectations through extensive disclosure of information and communication with our stakeholders.
SECOM Group
Human Rights Policy
The SECOM Group prohibits all forms of discrimination, having stipulated in the Ten Fundamental Management Policies that “whether within the organization or not, we must always give human dignity the highest respect.”
Legal compliance and international guidelines
We are committed to complying with laws and regulations regarding respect for human rights that apply in each country and region where we conduct business.
We also respect internationally recognized human rights in accordance with the UN Guiding Principles on Business and Human Rights. In the event of a conflict between laws and international guidelines, we will seek ways of respecting international principles of human rights.
Respect for human rights
We prohibit acts that discriminate, harass, or infringe on individual rights for any category based on race, ethnicity, nationality, place of birth, social status, gender, language, disability, religion, belief, creed, sexual orientation, gender identity, etc. In addition, we do not permit any form of forced labor or child labor.
Human rights due diligence
To fulfill our responsibility to respect human rights, we strive to develop and continuously implement our due diligence system in order to identify, avoid, and mitigate any adverse impacts on human rights.
Remediation and correction
If it becomes clear that we have caused or contributed to an adverse impact on human rights, we will work to remedy and correct the matter through appropriate procedures.
Education and awareness building
To embed the Policy in all our business activities, we reflect it in required procedures and provide appropriate education and training to ensure that all officers and employees understand and implement it effectively.
Information disclosure and communication
We report on our initiatives for respecting human rights on the Company’s website and elsewhere. We strive to meet society’s expectations through extensive disclosure of information and communication with our stakeholders.