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Criteria to consider when choosing a security provider for home security needs

Criteria to consider when choosing a security provider for home security needs

Burglary and break-ins are not rare in Malaysia.

Thanks to modern day technology, and abundance in security services providers in Malaysia, there has been a downward trend in Malaysia’s crime rate from 2015 to 2020 (Source: Malaysia statistic dept: Vol_12_Num_2.pdf ( page 17 under key findings). However, crime still prevails every day and it is still a recommendation to have safety measures in place to guard your home.

Securing your home with a respectable and reliable security provider goes a long way in protecting your family and loved ones. On the other hand, choosing an unreliable security provider can have adverse effects in its initial function onto your family and loved ones. Scams, such as online scams are on the rise in Malaysia specifically during the pandemic with a total of 71,833 scams amounting to more than RM5.2 billion losses, reported from 2020 to May 2022.  (Source: PDRM: Over RM5.2 billion lost to scams in two years | The Edge Markets). Going with a reliable security provider with proven expertise in security services can help curb such losses incurred from such scams.

We will cover the criteria to consider when taking the right steps in choosing a security provider for your home security needs.

1. Reliable technology and support

Choosing a security provider that has reliable technology and support for your security needs is crucial in ensuring that the installed safety measures are durable, long lasting, and functioning smoothly. It is recommended to make sure that the security services and solutions provided by your chosen security provider are available 24 hours a day and are durable in times of emergencies accessible to all family members.

Reliable security devices, such as SECOM Smart Malaysia’s wide selection, are designed to withstand harsh weather. Our outdoor siren is waterproof to withstand the harsh wind and rain, and our vibration sensors have remarkable power and sensitivity to distinguish between forces such as drilling in contrast with harmless low-frequency vibrations of wind gusts. On top of that, our door sensors, motion sensors and wireless keypad have a long-lasting battery lifespan that can last between 4-6 years. These devices are organized under SECOM Smart Malaysia’s supervision as safety measures that synergistically safeguard your home and loved ones.

We also provide professional technical support throughout the entire process of installation and setting up of your home security system and beyond, making sure that your home’s security needs are well taken care of.

2. Reputability and experience as a home security provider

It is always advisable to go with a security provider that is reliable and has a reputation for its services. A reputable security provider, such as SECOM Smart Malaysia, would be able to advise you based on their expertise to meet your security needs. The SECOM Group has an established position in the security industry, and was selected as one of “The World’s Largest Public Companies (Global 2000)” in the US economic magazine “Forbes”. In addition, we have decades of experience in providing security services to the Malaysian community.

As of September 2022, the SECOM Group has provided security services to over 3.6 million customers globally. SECOM Smart Malaysia is a 100% consolidated subsidiary company of SECOM Co., Ltd., the No.1 security company in Japan, with extensive experience in providing home security options for every homeowner’s security needs. SECOM Smart Malaysia strives to be a trusted and credible security provider that is committed to providing reliable security services that are up to Japanese standards of precision.

3. Monitoring feature

When your house alarm goes off, you won’t see the police right at your doorstep. This is because alarm systems do not immediately notify respective authorities. A monitoring station provided by your security provider would contact respective authorities if they were unable to contact the homeowner. In the event of an emergency, a monitoring service provides you with the time needed to identify and respond to threats.

Choose a security provider with a monitoring or call center that provides the above features in contacting respective authorities when a potential intrusion is suspected to take place.

Not all security providers have such monitoring features. SECOM Smart Malaysia is one of the security providers that provides a 24-hour central monitoring service, which works as a backup for the security of your home. Our call center would first confirm with you upon detection of a possible threat by our alarm sensors. They would then contact respective authorities to attend to your emergency.

This monitoring feature is also beneficial for post break-in cases. Usually, a police report is filed upon a break-in. Some monitoring services can produce an activity log for further and smoother processing for the mentioned police report and insurance claims. This adds extra value to existing safety measures in protecting your family and loved ones.

The mentioned service provided by the monitoring feature is also a security service provided by SECOM Smart Malaysia. In addition, our alarm and control panel have a backup recovery plan in times of power outage. This would allow them to function, providing a lifeline to our 24-hour monitoring services, even during power outages. Our panic button also functions as a recovery plan, during times of telephone-service outages, for contacting respective authorities in the event of an emergency.

This feature is a critical criterion that you should consider when choosing a security provider in providing you security services to cater for your home’s security needs.

4. Responsive and expert support available

When your home security system is down, the question of how fast support can be sent to you to fix this issue comes to mind.

Responsiveness and credible expert support are both crucial in overcoming such sudden failures in your security system. You would want to be able to have your home’s security system up and running as soon as possible.

Reliable security providers, such as SECOM Smart Malaysia, should provide the reassurance that expert support will be provided during such times. Our 24-hour monitoring center has among the fastest response times of all security monitoring centers in Malaysia. Furthermore, our 24-hour tech support teams are certified professionals, with years of experience, who will address any technical security concerns or emergency alerts from you or your security alarm system. Be at ease, knowing that security providers such as SECOM Smart Malaysia will be by your side throughout emergencies.

5. Provision of well-rounded services

Choosing a security provider that has a wide range of security services available to guard against all sorts of hazards such as intrusion, fire, and environmental hazards is ideal. It is recommended to equip your home with suitable security services and solutions, to ensure that your home is fully protected by your chosen security provider. Limiting your home’s security measures to only security devices lower your home’s crime deterrence rate, putting your home at greater risk.

SECOM Smart Malaysia, a trusted security provider, provides a wide variety of security service packages to guard your home against these hazards. Our smoke detectors will help prevent fires from spreading, motion sensors that pick up even the slightest vibration or movement will detect intrusions quickly and so much more! While you might not need all these functions today, security needs often change over time, so it is best to pick a security provider who provides a well-rounded arsenal for your safety and peace of mind.

6. Privacy protection

Privacy for many of us is a key factor in deciding on a security provider to go with.

The issue of entrusting a security provider with your house details and data is a big taboo to many.

Some “fishy” security providers could promise data privacy protection when using their security services but could do the opposite of such without the user’s knowledge and permission. It is incredibly crucial to choose a reliable and trustworthy security provider that provides encryption and privacy protection in their security services contracts and devices. Privacy protection is a part of your security needs and rights.

We at SECOM Smart Malaysia will ensure that your privacy is protected when you use our Wi-Fi CCTV cameras. Our CCTV cameras are secured by VPN, with all recorded footage being locked into a dedicated, encrypted private cloud server. Worried that someone will hack and tamper with your security footage? Your security recordings will be stored in this secure encrypted cloud server as well. In addition, we provide access primarily to the user, who can change access authority of the CCTV through the online portal. In this era, always choose security providers who safeguard your online privacy.

7. Clear process and contract

Don’t be fooled into an agreement that doesn’t have your best interests and security needs at heart. Be wary of too-good-to-be-true, low-cost, or free services that might end up biting you in the back with additional fees and initial costs when signing on a home security contract with your security provider.

With SECOM Smart Malaysia, when choosing us as your security provider, we will disclose our information accurately to our customers so that you know you are getting your money’s worth. We will ensure that the process from start until end of purchase is clear and concise. Do not hesitate to ask us for more information about our services as we are more than happy to help with any enquiry we receive.

We will also confirm every detail of your contract step by step with you, making sure that the terms and conditions are suitable and agreeable to you. Do not worry if you are moving your security devices from one property to another as we will assist you in reinstallation into your new property.


To safeguard your family and loved ones, safety measures should be taken to help secure your home. There are a few criteria one needs to consider when choosing a home security provider that meets their security needs as listed in this article.

SECOM Smart Malaysia is a reputable and reliable security provider that meets all the criteria listed above. We hope that this article has helped you with your journey of choosing a security provider for your housing security needs.

Contact us today to learn more about our services and why you should choose us as your security provider.

To learn more about how to secure and protect your home, family, and loved ones, please check out our other articles.

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